Shipping & Returns
Effective October 4, 2026
Shipping Policy
Fins For Grins ships eligible products based on the requirements of each individual order. Shipping charges are based on the actual cost of preparing and transporting the shipment.
Shipping Charges
We do not offer free shipping. Live fish ship overnight for a flat $60 to the lower 48 states only. Plants, shrimp, snails, and supplies ship separately, and their shipping charges are calculated at checkout from the destination, package size and weight, carrier rates, and the packaging the order requires.
Shipping charges may include packing and dunnage costs such as insulated or standard shipping boxes, hot packs, cold packs, protective materials, or other temperature-control and shipping supplies required for the shipment.
Processing and Delivery
Paid orders for supplies are prepared and handed to the carrier within 1 to 2 business days. Live fish follow the shipping days below.
Delivery times depend on the carrier, destination, service selected, weather, and other conditions outside the control of Fins For Grins. Once a shipment has been accepted by the carrier, delays caused by the carrier, severe weather, or transportation interruptions may affect delivery time.
Live Fish Shipping
We ship live fish on Mondays and Tuesdays only, so fish never sit in a carrier facility over a weekend.
- Payment must be received before we pull your fish.
- Once your order is paid, your fish are pulled and purged for 2 days before they are packed.
- After purging, your fish ship on the next Monday or Tuesday shipping day. Depending on when you order, that may be the following week.
- Live fish ship overnight for a flat $60 to the lower 48 states only.
Shipping live fish depends on the weather. During extreme heat or cold, along the route or at the destination, we may delay a shipment, change the packing, or ask you to wait for safer conditions. We will contact you if the weather changes your shipping date.
Please watch your tracking and make sure someone can receive the box on delivery day. The live arrival guarantee below starts the moment the box is delivered.
Dry Goods Return Policy
Eligible dry goods may be returned in store at Fins For Grins in Broken Arrow, Oklahoma within 7 days of receipt or purchase. We do not charge a restocking fee. Livestock and plants are not covered by this policy.
Return Requirements
- The item must be brought to the store within 7 days.
- The item must be unused and in its original condition.
- Manufacturer packaging, manuals, parts, accessories, and other included materials must come back with the item.
- Items showing use, damage, alteration, missing components, or incomplete packaging may be refused.
Shipped Orders
Returns are handled in store. If you received an item that arrived defective or was shipped in error, contact us before doing anything else and we will make it right.
Original shipping, packing, and dunnage charges are not refundable unless required by law or otherwise approved by Fins For Grins.
Refunds
Returned items are inspected before a refund is approved. Approved refunds are issued to the original payment method. Bank or card processing times may delay when the credit appears on your account.
Live Arrival Guarantee
What it covers
Fish bought in the store are covered by a 1-day health guarantee. Please tell us within 1 day of purchase if there is a problem.
Fish we ship are covered by our live arrival guarantee. Live arrival means your fish arrive alive in their sealed bags when you open the box within 1 hour of delivery. Once a bag is opened and fish are added to your water, the guarantee ends.
We do not guarantee survival in your tank conditions or compatibility with your other fish.
How to make a claim
- Open the box within 1 hour of delivery.
- Take a time-stamped photo or video of the box being opened and the fish in the sealed bag.
- Send it to us as soon as possible through our contact page or call 918-578-9142.
We cannot approve a claim without the photo or video, so please take it before opening the bag.
What we offer for a valid claim
For fish that arrive dead, you choose either store credit toward future fish purchases or a refund of the purchase price of those fish. Shipping charges are not refunded.
Delays
If delivery is delayed by the carrier or by weather, the live arrival guarantee does not apply. We are hobbyists too, and we will usually work with you to make things right when a delay was out of your hands.
Cancellations
- Before your fish are bagged or boxed: we refund 50% of the fish purchase price and your full shipping charge.
- After your fish are bagged or boxed: we refund 50% of the fish purchase price. Shipping is not refunded.
- In either case you may choose 75% store credit instead, valid for 90 days on in-stock items.
Plants, Shrimp, Snails, and Other Invertebrates
Plants, shrimp, snails, and other invertebrates are final sale and are not covered by the live arrival guarantee or the dry goods return policy.
Our approach
Things happen, and most problems are solved with a simple conversation. We want you to enjoy your fish and the hobby without stress. Talk to us first and we will work it out.
Questions
If you have a question about a shipment, return, or order, please contact Fins For Grins before sending an item back.