Shipping & Returns

Shipping Policy

Fins For Grins ships eligible products based on the requirements of each individual order. Shipping charges are based on the actual cost of preparing and transporting the shipment.

Shipping Charges

We do not offer free shipping. Shipping charges vary based on destination, package size and weight, carrier rates, service level, and the packaging required to protect the order.

Shipping charges may also include packing and dunnage costs such as insulated or standard shipping boxes, hot packs, cold packs, protective materials, or other temperature-control and shipping supplies required for the shipment.

Because these costs vary from shipment to shipment, final shipping charges may differ between orders.

Processing and Delivery

Orders are prepared as quickly as practical. Delivery times depend on the carrier, destination, service selected, weather, and other conditions outside the control of Fins For Grins.

Once a shipment has been accepted by the carrier, delays caused by the carrier, severe weather, transportation interruptions, or other events outside our control may affect delivery time.

Dry Goods Return Policy

This return policy applies to eligible dry goods only. Livestock is not covered by the dry goods return policy.

Eligible dry goods may be returned within 7 days of receipt or purchase, subject to the conditions below.

Return Requirements

• The item must be returned within 7 days.
• The item must be unused and in its original condition.
• Manufacturer packaging, manuals, parts, accessories, and other included materials must be returned with the item.
• Items showing use, damage, alteration, missing components, or incomplete packaging may be refused.

Return Shipping

Customers are responsible for return shipping costs unless Fins For Grins determines that the item was shipped in error or arrived defective.

Original shipping, packing, and dunnage charges are not refundable unless required by law or otherwise approved by Fins For Grins.

Refunds

Returned items are inspected before a refund is approved. Approved refunds are issued to the original payment method. Bank or card processing times may delay when the credit appears on your account.

Livestock

Fish, shrimp, plants, and other livestock are excluded from the dry goods return policy. Any livestock health guarantee or livestock-related claim is handled under the livestock policy in effect at the time of purchase.

Questions

If you have a question about a shipment, return, or order, please contact Fins For Grins before sending an item back.